Privacy Policy

Key points of the privacy policy

Silversnug is committed to respecting and protecting your privacy. We collect personal information for a variety of reasons to provide the best service we can. This policy explains how we do this.

Who we are: Owner and Data Controller

Silversnug Ltd is based at 23 Queens Street, Droitwich, Worcestershire, WR9 8LA.

Our Company Registration Number is 13238094

Collecting and Using your personal information:

The main reason we collect personal information is to fulfil your order with us. We also capture information when you visit our social media pages and our website (which uses cookies and similar technologies to learn how we can offer better services for you and other customers) We aim to offer complete transparency around the use of your data.

Advertising

Silversnug uses various different platforms to run marketing campaigns:

  • Google
  • Youtube
  • Facebook
  • Instagram

Personal data: cookies; usage data

Marketing

Where the law permits, we send email correspondence that we consider to be a service related communication, that will not unduly impact on your rights and you are able to opt-out from email communications any time through unsubscribing.

We take our data seriously and where the law requires us to ask for your consent to send marketing be email, we always do so.

Data Sharing UK and International

We currently do not share your data with any other partners or service providers, for them to market to you.

Personal information we collect about you

We receive personal information about you that you give to us, that we collect (including automatically) from your visits to our social media and website and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purpose for which we intend to use it.

We collect the following information if you choose to give it to us in connection with your account registration, email opt-ins, website and social media pages or when exercising your legal rights, corresponding with us by phone, email or other means, and is provided by you entirely voluntarily. There are some circumstances where we need the information, for example, where you have placed an order with us, we need to know where to deliver your order and to be able to take payment from you. The information you provide to us is voluntary, however if you don’t provide us with this information, we may be unable to provide our services to you or be unable to interact with you in the way you would expect.

We collect:

Personal:

  • Your name, title and contact details (email address, telephone number, postal address, social media handle)
  • Any information you include in correspondence you send to us in forms you submit to us when using our site or social media pages.
  • Details of your orders and purchases.
  • Your marketing preferences.
  • The opinions and other information you provide when responding to customer surveys product and customer reviews.
  • Any personal information included in your entries to competitions that we run.
  • Details of any transactions between you and us.
  • Your payment card details and, in relation to certain refunds, your bank account details.

From the site:

  • The use of your vouchers and discount codes
  • The internet protocol (IP) address of your device and details regarding the type of device and browser software you use to access the site.
  • Details of your use on our site – namely, traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our site and details of the webpage from which you visited.
  • The pages you visited on our site and how long you visited us for.
  • The date and time you used our site.
  • Information gathered through cookie and pixels.

How we use your personal information

We use your personal information for a variety of reasons. We rely on different legal grounds to process your personal information, depending on the purposes of our use and risks to your privacy.

Where you have provided consent:

  • To contact you via email with marketing information about news, events and exciting offers relating to our products
  • To contact you via email to confirm you order, purchase number and delivery.

Marketing

  • If you have requested to receive such marketing information from us by opting-in (you may withdraw your consent any time)
  • The marketing we will send to you will contain information about our products, events, product launches, exciting offers (including discounts, competitions and other promotions) and services.